FAQ
COVID-19 Policies
Masks in our space are optional for all of our guests. Equipment and shared surfaces are cleaned between classes. Only one parent may attend youth and tot classes. Siblings are not permitted at this time.
Cancellation Policy & Rescheduling a Missed Class
Cancellation policy: you may miss up to 2 classes per 6-week session. To be eligible for a make up, you must email scheduling@ironcitycircusarts.com at least 24 hours prior to your missed class. Exceptions are made for illness, injury, and emergency.
How do I sign up for a make up class?
To schedule a make up class, please email scheduling@ironcitycircusarts.com with the name, date, and time of the class you wish to take as a make up at least 48 hours prior to the class start time. You may take any class in your discipline, at your level or lower, as a make up. You may not cross disciplines (i.e. you cannot take an aerial class to make up an acro class).
Can I use my make up classes to sign up for a session?
Yes. However, you must wait until registration closes to sign up. To do so, please email scheduling@ironcitycircusarts.com with the name, day, and time of the class you wish to take. There is no limit to how many make up classes you may use per session.
General Class Policies
Registration: When registering for a 6-week session, you must sign in to each of the 6 classes on Mindbody. This can be done two ways: 1) Sign up for each class of the session individually OR 2) Select recurring reservation when signing up and change the number of reservations from 1 to 6.
Lateness policy: Please do your best to arrive on time. Do not arrive more than 5 minutes prior to your class start time. Students arriving more than 10 minutes late will not be permitted in class. If you are late to a private lesson, it will still end at the originally scheduled time.
What to wear: Please wear something comfortable, that you can stretch and go upside-down in. For aerial classes, leggings or capris are preferred and no lotions, jewelry, or zippers. For pole classes, shorts are preferred and no lotions or jewelry.
Please see our class etiquette page for more.
Open Gym Policies
While there is a coach present during open gym, warm up and training are entirely self-lead. For this reason, open gym is for active students only. Exceptions have been made for traveling or new-to-town artists, as well as students returning from a long break. If you think you would like to attend but have not been here before, please send an email to info@ironcitycircusarts.com and describe your aerial journey, including places you've trained and skills you've been working on.
No students teaching other students and no teaching yourself from the internet. If you find a move you wish to learn, show your coach!
What's the deal with Waitlist?
If the class you want to take is full, you can register to be added to the waitlist. Please note that if you are on the waitlist for the first class, you are automatically on the waitlist for all 6 weeks. If we have enough people on a waitlist we will try to add another class to the schedule. If it is possible, we may add a waitlisted student to the class for the session. In this case, you will receive email confirmation that you have been added to the class.
If you get confirmation that you have been added to the first class, it means that you're automatically added for the entire session. Waitlist decisions will all be made after the registration deadline on Sunday at 5 PM and before the session begins Monday.
Gift Cards
Where can I purchase a gift card?
Gift certificates can be purchased in our online store here. Once purchased, you will be emailed a printable certificate.
Didn't find what you were looking for? Please email us at info@ironcitycircusarts.com.